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Epson Scan 2 does not support networks that use only IPv6.If you see the message "Network product is not available: currently being used by user", there may be a communication error between the scanner and computer.You may need to disable the firewall and any anti-virus software on your wireless router or access point.Check the network connection setting in the Epson Scan 2 Utility.If Epson Scan 2 cannot restart, turn off your scanner, turn it back on, and try starting Epson Scan 2 again. If network communication was interrupted while starting Epson Scan 2, exit Epson Scan 2, wait a few seconds, and restart it.Try scanning again at a lower resolution. If you are scanning a large original at a high resolution, a network communication error may occur.For instructions on scanning with Epson ScanSmart, see the help information in Epson ScanSmart or click here to access the Epson ScanSmart User's Guide. Note: If you installed the Epson ScanSmart software, pressing the start button on your scanner starts Epson ScanSmart instead, via a USB or wireless (ES-300W/ES-300WR) connection. Launch Epson Scan 2 before scanning from the scanner button over a network.
MANUAL FOR EPSON WORKFORCE ES 300W PRO
Document Capture Pro (Windows) and Document Capture (Mac) do not support starting a scan from the scanner button over a wireless network (ES-300W/ES-300WR).Also start Epson Scan 2 before scanning with the start button. If you cannot scan from the start button on the scanner, make sure you restarted your computer after installing the scanning software.Make sure the connection mode switch is set to the Wi-Fi position.If you cannot start Epson Scan 2 when scanning over a network, try these solutions: Note: Document Capture Pro (Windows) and Document Capture (Mac) are not available for the ES-300WR/ES-500WR. I cannot scan over a network with Epson Scan 2.